Passengers stuck in Cuba: the airline Cubana is “sorry”

Photo courtesy

QMI agency

Monday, 28 August, 2017 07:03

UPDATE
Monday, 28 August, 2017 07:03

Look at this article

The airline Cubana has presented his apology on Monday morning in a press release, to hundreds of canadian travellers remained stuck in Camagüey, Cuba for three days.

In his statement, Cuban said that “all the delayed flights have been carried out”.

Following the technical problem that has grounded hundreds of passengers who had to return to Montreal, on Thursday, the airline said it had “taken all possible measures to protect its fees of its passengers by making them travel on its own flights and on flights with other carriers, assuming the costs of accommodation, food and transport “.

Cubana has put in place a process of facilitation of the processing of claims for passengers who want it. The latter, in particular, can communicate by e-mail at the following address: reclamation@cubaairlines.ca. They will have to provide several documents, such as a copy of their id, a telephone number and a copy of the receipt of their booking.

Cubana has also stated that “all of the carriers face one day or the other the unexpected. The recent events that passengers have suffered are a clear example”.

Class action

Saturday, a couple of Quebecers stuck in Cuba had deplored the lack of information on site: “We are in total ignorance […]. It’s all a huge farce”, had shown Tristan Levesque.

“There are no agents of Caribe Sol on the spot, not agents of Cubana and the hotel knows nothing. They are completely in the void”, had also denounced the mother, who had attempted to join the two companies and the Consulate general of Cuba in Montreal, without success.

Returned from Cuba on Sunday morning, Tristan Levesque and Sarah Belleville, to consider recourse to be compensated.