Restaurant Quebec accused of racism: the director of the institution defends itself

News 26 August, 2017

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A restaurant in Old Quebec rejects the charges of racism brought by a client vancouverites who alleged that he was charged a 15% tip without his approval because of his asian features.

Dominique Lelièvre

Friday, 25 August 2017 20:36

UPDATE
Friday, 25 August 2017 20:54

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A restaurant in Old Quebec rejects the charges of racism brought by a client vancouverites who alleged that he was charged a 15% tip without his approval because of his asian features.

ON THE SAME TOPIC: [AUDIO] A restaurant in Québec city accused of racial profiling by a Vancouver

August 15, Melvin Pan stopped at a table in the restaurant, To the Old Canadians, on the rue Saint-Louis. “The food was good, service was good, but when I received my bill, I noticed that there were 15 % more for a service fee,” said the man on the radio Roundhouse Radio, local media in Vancouver.

Screenshot Yelp

He claims to have been shocked to learn that other customers had been able to choose the tip amount, unlike him. A responsible restaurant would have explained that this practice was aimed at tourists from countries where tipping is automatically included in the invoice.

“I am a Canadian and this is the first time that I do object to profiling in this way. It is racism “, has pestered the resident of Vancouver.

The restaurant owner defends himself

Called upon to respond, the director of the establishment Serge Duval says that its employees were instructed to explain “politely” ways of doing things in terms of tipping to the aliens and that at all times they must ask permission from the client prior to including a service charge on their bill, the server Melvin Pan swears to have done.

“In the month of August, it has an international client base to 70 %. The Asians and Europeans come from countries where the gratuity is included in the bill. They don’t know how it works here, and unfortunately, 8 times out of 10, if we do not intervene, they don’t leave “, he explains.

Without this policy, Serge Duval believes he could lose several of its employees. He said there should be refunded the value of the tip to the unhappy customer.