The Top Questions You Should Ask When Selecting a Debt Collection Agency

Business 28 January, 2020

The bad news about overdue or even unpaid invoices is that most businesses and enterprises, big and small, will experience them at some point. Overdue or unpaid invoices can be so frequent for your business that you may even consider them a part of your business operations – and this is unfortunate indeed. But if your invoices continuously remain overdue or unpaid, you can run into a lot of difficulties in the long term, and this can seriously affect your cash flow and how you operate. What then can you do? One of your best resources is to go for the services of a debt collection agency, and, mind you, they are not just there for overdue or unpaid invoices, either – you can also use them for standard collections if you would like to be paid on time and in a more efficient manner. But before you choose a debt collection agency, here are the top questions you should ask.

  1. Do you have any referrals?

One of the best actions you can do in order to find a good debt collection agency is to ask your friends, business associates, and partners for referrals. But apart from this, you can also ask a debt collection agency to present you with some references or a list of businesses and people they have worked with in the past. You can also look for reviews and feedback regarding their services; this will give you a good idea of how successful they are and how long they have been operating, and it will also provide you with a much clearer idea of the kind of collection they specialise in and what they can do particularly well.

  1. What kind of service can you provide?

When you have a list of debt collection agencies in mind, you can also ask them about the kinds of services they provide. Do they provide a mediation service, or are they more aggressive in their approach? Do they also offer an investigation service? Having an investigation service alongside a debt collection service comes handy if you are having difficulty looking for or contacting a debtor as well. Also, with an investigation service, you can find out prior to doing business with someone what kind of background that person or business has, which can help you avoid late or unpaid invoices as well.


  1. What is your pricing?

Different debt collection agencies will have different models when it comes to pricing, but what is important is that their pricing remains transparent throughout. Make sure that the debt collection agency provides you with clear pricing, and it’s best to be sure that you will not accrue any hidden costs once the business is done. Compare their pricing model to other agencies so you will also get a clearer idea of what you are expected to pay.

  1. How can I track progress?

It’s always best if you have a point of contact with the debt collection agency – someone who is in charge of your case and account and whom you can communicate with if you have any questions. Additionally, there are debt collection agencies, such as, which can offer an online portal for their customers, which means that you can easily keep track of and check the status of your case.


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